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Account FAQ

FAQ Categories

If you need to reset your password, click “Forgot password?” on the login page. You'll then receive an email with a link to generate a new password and sign in. If you don't receive this email, please check your spam/junk folder in case it's ended up in there. 

If you’re unable to log in, make sure you're using the email linked to your most recent order. If you need further help, our support team is available via email, live chat and phone.

Having an online account allows you to:

  • Download invoices for easy record-keeping.
  • Place quick re-orders without going through the full process again.
  • Update your account details (except email, which creates a new account).
  • Access previously uploaded artwork, making it easier to reorder and update designs.

You can create an online account here. However, if you place an order, we'll automatically create an account for you which you can access later by using the same email address you ordered with. 

To keep things organised, we recommend using one main account, especially for businesses where multiple people place orders. This helps track past orders and invoices more efficiently, and also allows members to access all previous orders to place one-click reorders. 

To delete your account, please contact us and we'll action this for you right away.

However, we do advise keeping the account open so you can:

  • Download invoices for easy record-keeping
  • Quickly reorder past purchases without re-entering details
  • Update your account details any time (except email, which requires a new account)
  • Access previous artwork to make reordering simple

Note that if the account is deleted, all previous invoices and artwork files will also be deleted, and we will be unable to retrieve them for you if they're required in future. 

Visit the previous orders tab of your account and sign in if required. Next to each past order, you'll see a "Download PDF Invoice" link. Click this to generate your invoice. Note that it may take some time to appear. 

If this doesn't work, or you can't find the order you require the invoice for, please contact us. 


If you find that orders are missing from your order history, one of the most common reasons is that a different email address was used to place the order. We recommend searching your email inbox to find the order confirmation email to ensure it's the correct address.

If it is correct, please contact our support team and we'll investigate if there's a technical issue.

To change your account's email address, you must contact our support team to arrange this.

This is because the accounts are tied to email addresses, so if you change it then you will lose the order history tied to that email address. 

By contacting us first with the email you would like to change to, we can sort this for you and ensure that nothing is lost from your account. 

We can certainly arrange that for you. Please get in touch with our support team and provide the email addresses of the accounts to merge together. Please also tell us which email address you would like to have as the primary account moving forward.