BACKGROUND:
Please read these Terms of Sale carefully before placing an order with Us. These Terms of Sale, together with any other documents referred to herein (unless otherwise stated), set out the terms under which Goods and Bespoke Goods are sold by Us through this website, discountstickerprinting.co.uk (“Our Site”).
These Terms of Sale explain who We are, how Our Goods and Bespoke Goods will be provided to you, how you or We may change, cancel, or otherwise end the Contract, what to do in the event of problems, and other important information.
You will be required to read and accept these Terms of Sale when ordering Goods and Bespoke Goods. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Goods or Bespoke Goods through Our site. You will be unable to purchase Products or Customised Products via our website. These Terms of Sale, as well as all Contracts, are in the English language only.
The following documents may also apply to your use of Our Site:
Our Privacy Policy, available at <>. This is also referred to below in Part 17.
Our Cookie Policy, available at https://www.discountstickerprinting.co.uk/cookie-policy.html. This is also referred to below in Part 17.
Our Delivery Policy, available at https://www.discountstickerprinting.co.uk/delivery-policy.html. This is also referred to below in Part12.
Our Returns Policy, available at https://www.discountstickerprinting.co.uk/returns-policy.html. This is also referred to below in Part 13.
Our wish is that you will be completely satisfied with our products and services. If however However, if you find any aspect of our products or services unsatisfactory, please get in touch, so that we can do our best to correct the problem.
1. Definitions and Interpretation
1.1 In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:
| “Bespoke Goods” | means the goods sold by Us through Our Site and being madeto order, including but not limited to when you have supplied artwork or specified size, colour or any other attribute for the goods; |
| “Business Customer:
“Consumer:
“Contract” | means a legal entity which is entering into a Contract in the course of business or an individual, who is not a Consumer; means means an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession; means a contract for the purchase and sale of Goods and/or Bespoke Goods, as explained in Part 10; |
| “Goods” | means any goods that are not Bespoke Goods sold by Us through Our Site; |
| “Order” | means your order for Goods and/or Bespoke Goods; |
| “Order Confirmation” | means Our acceptance and confirmation of your Order; |
| “Order Number” | means the reference number for your Order; |
| “We/Us/Our” | means Kustom Design Printing Limited. |
1.2 Unless the context otherwise requires, each reference in these Terms of Sale to:
1.2.1 “writing”, and any similar term, includes a reference to any communication effected by electronic or facsimile transmission or similar means;
1.2.2 a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time;
1.2.3 a Part or paragraph is a reference to a section, part, or clause of these Terms of Sale.
2. Information About Us
2.1 Our Site is operated by Kustom Design Printing Limited, a limited company registered in England under company number 08534669, whose registered address is Unit 8 Network Centre, Doncaster Road, Kirk Sandall, Doncaster, DN3 1HP, England.
2.2 Our VAT number is GB116856500
3. How to Contact Us
3.1 To contact Us about the Goods, Bespoke Goods, your Order or with general questions or complaints please use our online contact form https://www.discountstickerprinting.co.uk/contact-us.html, call by telephone on 01302 499078, or send your query by post to 9 Network Centre, Doncaster Rd, Doncaster, DN3 1HP, England.
3.2 To contact Us about cancellations please use our online contact form https://www.discountstickerprinting.co.uk/contact-us.html.
4. Access to Our Site and Use of Our Site
4.1 Access to Our Site is free of charge.
4.2 It is your responsibility to make the arrangements necessary in order to access Our Site.
4.3 Use of Our Site is subject to Our Website Terms of Use. Please ensure that you have read them carefully, that you understand them, and that you agree to them.
5. Changes to these Terms of Sale
5.1 We may alter these Terms of Sale from time to time, for example, to reflect changes in relevant laws and regulatory requirements. If the changes are likely to affect your Order, We will inform you in advance by email and you may contact Us to end the Contract before the changes take effect. If you end the Contract for this reason, you will receive a refund for any Goods and/or Bespoke Goods paid for but not received.
5.2 If any part of the current version of these Terms of Sale conflicts with any previous version(s), the current version shall prevail unless We explicitly state otherwise.
6. Business Customers
These Terms of Sale apply both to Business Customers and Consumers purchasing Goods and/or Bespoke Goods.
7. Goods, Descriptions, and Changes
7.1 We make all reasonable efforts to ensure that all descriptions and images of Goods and Bespoke Goods available from Us on Our Site match the actual Goods and Bespoke Goods. Please note:
a) Images of Goods and Bespoke Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product due to differences in computer or device displays and lighting conditions and, in the case of Bespoke Goods, variations resulting from your specific requirements;
b) Images or descriptions of packaging are for illustrative purposes only and the actual packaging may vary; and
c) Due to the nature of certain Goods and/or Bespoke Goods and/or machine tolerances, there may be a variance of up to 15% in quantities between the actual Goods and/or Bespoke Goods and the description.
7.2 Please note that Part 7.1 does not exclude Our responsibility for mistakes due to Our negligence. It refers only to minor variations in the correct Goods and/or Bespoke Goods, not to different products altogether. If you receive Goods and/or Bespoke Goods that are not as described, please refer to Part 13.
7.3 Minor changes may be made to certain Goods and/or Bespoke Goods from time to time. This may happen between you placing your Order and the Goods and/or Bespoke Goods being dispatched.
Minor changes may be made, for example, to reflect changes in relevant laws and regulatory requirements or to address particular technical or security issues.
Minor changes will not change the main characteristics of the Goods and/or Bespoke Goods and will not affect your use of them.
8. Pricing
8.1 We make all reasonable efforts to ensure that prices shown on Our Site are correct. We may change prices from time to time. Changes in price will not affect any Order that you have already placed. Please note, however, that changes in VAT will, as explained below in Part 8.2.
8.2 All prices on Our Site include UK P&P and VAT. If the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
8.3 All prices are checked before We accept your Order. If We have shown incorrect pricing information, We will inform you of the mistake in writing.
If the correct price is lower than that shown when you make your Order, We will simply charge you the lower price.
If the correct price is higher than that shown when you make your Order, We will give you the option to purchase the Goods and/or Bespoke Goods at the correct price or to cancel your Order (or the affected part of it). We will not proceed with processing your Order in this case until you respond. If you do not respond within 14 days, We will treat your Order as cancelled and inform you of the cancellation in writing.
8.4 If We mistakenly accept and process an Order where an obvious and unmistakeable pricing error has been made, which you could have reasonably recognised as mispricing, We have the right to end the Contract, refund any sums paid, and require you to return the affected Goods and/or Bespoke Goods to Us.
9. Orders and How Contracts Are Formed
9.1 Our Site will guide you through the ordering process. Before submitting your Order, you will be given the opportunity to review and amend it. Please ensure that you check your Order carefully before submitting it.
9.2 If you order Bespoke Goods from Us, We will makethem to your specifications and requirements, as detailed in the descriptions accompanying such products on Our Site. When you place an Order for Bespoke Goods, We will provide details of the information required from you.
9.3 When placing an Order for Bespoke Goods, please ensure that all information that you provide to Us is correct, accurate, and complete. We cannot accept the return of any Bespoke Goods if that return is due to incorrect information provided by you. Please note that this does not affect your legal rights.
9.4 If you provide Us with incorrect or incomplete information during the order process, please contact Us as soon as possible. Where any information is required, it will be stated on Our Site, either in the product descriptions or during the order process, as applicable.
If We cannot process your Order due to incorrect or incomplete information, We will contact you to ask you to correct it or provide the missing information required for Us to supply the Goods and/or Bespoke Goods to you.
If you do not provide the required information within a reasonable period of Us asking for it, or if the information is inaccurate or incomplete, We may either end the Contract or charge you a reasonable sum as compensation for the extra work required as a result.
We will not be responsible for supplying the affected Goods and/or Bespoke Goods late or for not supplying the affected Goods and/or Bespoke Goods if this is due to you not providing Us with the required information within a reasonable period of Us asking for it.
9.5 No part of Our Site constitutes a contractual offer capable of acceptance.
Your Order constitutes a contractual offer. Our acceptance of that offer is indicated by Us sending you an Order Confirmation by email.
Only once we have sent you an Order Confirmation will there be a legally binding Contract between Us and you for the sale of the Goods and/or Bespoke Goods.
9.6 Order Confirmations contain the following information:
a) Your Order Number;
b) Confirmation of the Goods and/or Bespoke Goods ordered including full details of their main characteristics;
c) Fully itemised pricing for the Goods and/or Bespoke Goods ordered including, where appropriate, taxes, delivery, and other additional charges;
d) Estimated delivery date(s) [and time(s)][.] OR [;]
e) [<>.]
9.7 Please quote your Order Number if you contact Us about your Order for any reason. You do not have to do this, but it may help Us to locate your Order and help you more quickly and easily.
9.8 n the unlikely event that We cannot accept your Order, We will inform you in writing and explain why. No payment will be taken under normal circumstances. If We have taken payment, any such sums will be refunded.
We may not accept your Order because the Goods and/or Bespoke Goods are out of stock, because of unexpected limits on Our resources that We could not have reasonably planned for, because We have identified a mistake in the description or price of the Goods and/or Bespoke Goods, or because We are not able to meet a delivery deadline that you have set.
10 .Payment
10.1 Payment for Goods and/or Bespoke Goods and related delivery charges must always be made in advance. You will be prompted to provide payment details during the ordering process.
10.2 We will not charge your chosen payment method until We dispatch the Goods and/or Bespoke Goods.
10.3 We accept payment via PayPal, Google Payments, Visa and any other major credit/debit card.
10.4 [We may charge you interest if you pay late. If a payment to Us is not made by the due date, We may charge you interest on the overdue sum at the rate of 4% per annum above the base lending rate of Barclays Bank Plc from time to time. Interest shall accrue on a daily basis from the due date until the actual date of payment, whether before or after judgment. You must pay Us any interest due together with the overdue sum.]
11. When You Own the Goods and/or Bespoke Goods
Ownership of the Goods and/or Bespoke Goods passes to you once We have received payment in full of all sums due.
12. Delivery
Our Delivery Policy is available at <>.
13. Cancellation, Returns and Refunds
13.1 Our Returns Policy is available at <>
13.2 The policy regulates your rights to cancel and end the Contract under certain circumstances, the returning of Goods and/or Bespoke Goods after cancelling and ending the Contract and the processing of refunds.
14. Our Liability to Consumers
14.1 We will be responsible for any foreseeable loss or damage that Consumers may suffer as a result of Our breach of these Terms of Sale (or the Contract) or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
14.2 For Consumers We only supply goods for domestic and private use. We make no warranty or representation that the Goods and/or Bespoke Goods are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
14.3 Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
14.4 Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a Consumer including, but not limited to, those explained above in Part 14.
15. Our Liability to Business Customers
15.1 We will not be responsible for any loss or damage that is not foreseeable.
15.2 We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
15.3 Our total liability to Business Customers under these terms of Sale is limited to the value of payment made by you to us for products and services delivered.
16. Complaints and Feedback
16.1 We always welcome feedback from Our customers and, whilst We always use reasonable efforts to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
16.2 If you wish to complain about any aspect of your dealings with Us, please contact Us using the contact details provided above in Part 3.
17. How We Use Your Personal Information
We will only use your personal information as set out in Our Privacy Policy, available from <> and Our Cookie Policy, available from <>.
18. What Happens if We Transfer this Agreement to Another Party
We may transfer (assign) Our obligations and rights under these Terms of Sale (and the Contract) to a third party (this may happen, for example, if We sell Our business). If this Occurs, We will inform you in writing. We will ensure that your rights under these Terms of Sale (and the Contract) will not be affected and Our obligations under these Terms of Sale (and the Contract) will be transferred to the third party who will remain bound by them.
19. Other Important Terms
19.1 You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission.
19. 2The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.
19.3 If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.
19.4 No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.
20. Law and Jurisdiction
20.1 These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
20.2 If you are a Consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Part 20.1 takes away from or reduces your legal rights as a Consumer.
20.3 If you are a Consumer, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms of Sale or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
20.4 If you are a Business Customer, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms of Sale or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These terms of Sale were last updated on 11/03/2024