Delivery & Returns FAQ

Yes, we allow different billing and shipping addresses, even if they are in separate countries. This is ideal for customers who:

• Have their payment details registered in one country but need delivery elsewhere
• Are ordering on behalf of a business or other third party.

However, as we only offer delivery to UK addresses online, you will need to contact us where one of our sales advisors will set up the correct addresses via a bespoke order. 

We offer two!

Express Production

This is a faster service that speeds up the printing of your order by one working day less than the standard estimated time. Unlike rush jobs, you don’t need to contact us about this. You can select the express option directly in the shopping basket when placing your order.

The cost and availability of this option can vary depending on the specifications you choose. It may also be unavailable during extremely busy periods. To check the additional cost, just use one of our product page calculators to choose your options, and then head to the basket. 

If you can't see the Express Production option but still need your order urgently, please contact our sales team.

Rush Job

A rush job is a fast-tracked order designed for customers who need their stickers or labels as quickly as possible. Unlike express delivery, which can be selected at checkout, a rush job requires direct contact with our Sales Team to confirm if we can fit your order into our production schedule.

Because our production schedule varies, we need to check availability before confirming if a rush job is possible and how much sooner we can deliver. Please call us straight away if you require this.

This is a faster service that speeds up the printing of your order by one working day less than the standard estimated time.

The cost and availability of this option can vary depending on the specifications you choose. It may also be unavailable during extremely busy periods. If available, you'll be able to see the additional charge for Express that's based on your order selection. 

If you can't see the Express Production option but still need your order urgently, please contact our sales team. 

Yes, we can split an order up and send it to multiple addresses as a split delivery. The first address is free, and any additional addresses incur a £10 charge per location, which covers the additional courier charges and logistics.

How to Arrange Split Deliveries

1. Place the order through our sales team to arrange this. If you've already placed, contact us as soon as possible so we can update the shipping details
2. Let us know if specific quantities (and/or designs) that need to go to each location - this helps us package the order correctly
3. If your order contains roll labels, and you need a specific number of rolls per box, we can arrange this too.

For lots of addresses or generally more complex split deliveries, it can be very helpful to arrange a spreadsheet.

Yes, if you contact us as soon as possible, we can update your shipping address. However, we can only do this prior to dispatch, so it's important that you contact us promptly if this is required. 

Every order is dispatched with next-day delivery after dispatch as standard, ensuring your order arrives as quickly as possible.

How We Ship Orders:

• PRO orders are shipped via DPD Next-Day Delivery.
• BASIC orders are sent using Royal Mail Tracked 24.
• Orders dispatched on a Friday will arrive on Monday, but we can arrange Saturday delivery for an additional charge if you contact us.

In very urgent cases, collections can also be arranged from our factory in Doncaster. In that case, you can pick it up as soon as it's printed! But please contact us first to arrange this. 

All the orders we send include next-day delivery after dispatch as standard, along with full tracking.

Once your order has been dispatched, you'll receive an email from either DPD (for Pro orders) or Royal Mail (for Basic orders) with a tracking number and link. You may also be given a time slot for delivery on the day.

We also recommend downloading the DPD or Royal Mail app, which provides real-time tracking and push notifications so you’ll know exactly when to expect your order.

Yes, we can combine multiple active orders into one shipment.

How to Arrange Combined Shipping

1. Before placing your order, contact our team to confirm we can ship everything together.
2. If you have already placed multiple orders, reach out as soon as possible so we can adjust your shipping arrangements before dispatch.
3. Orders may still arrive in separate boxes depending on size, weight, and the number of stickers or labels ordered.

If you miss the delivery, the next step would be to arrange re-delivery or collection with the courier that's attempted the delivery. You will find the means to do this by entering the tracking code into the courier's website.

If you experience any issues doing this, please contact our support team.

Note that with DPD and Royal Mail, you can typically arrange a "safe place" for them to put your parcel if you're unavailable. But please ensure it's not a location where it could get wet, as this may damage the stickers or labels inside.

It's very important to contact our support team first to discuss the reasons for the return request. This is because the solution can differ depending on the reason. For example:

• If we have sent the wrong items, we will arrange a replacement order at no extra cost.
• If your order has been misdelivered, we will work with our courier partners to resolve the issue swiftly.
• If there is any other issue, we will discuss the best solution with you, whether that’s a priority reprint or refund.

If we are at fault and require the stickers or labels to be returned, we can also arrange a free collection.